Implementation

Implementation, governance and support

A successful system is more than software installation. It also requires shared expectations, practical training, appropriate access controls and a clear approach to managing change.

More Than Installation

What a successful implementation includes

Shared expectations

Everyone involved understands what is being delivered, by whom, and when.

Practical training

Users and administrators are prepared for the system as it is actually deployed.

Appropriate access controls

Roles and permissions reflect responsibilities within your organization.

A clear approach to change

Changes to requirements are documented and their effects reviewed before they are adopted.

Project Delivery Methodology

Six steps from discovery to go-live and support

Each phase has defined outputs and review points. Deliverables and timelines are agreed with you before work begins.

  1. 01

    Discovery & Planning

    Understand the business, users, current processes, objectives and project scope.

  2. 02

    Solution Design

    Map requirements to system functions, configuration, custom development and integration needs.

  3. 03

    Implementation

    Deliver agreed components in planned phases, with clear responsibilities and milestones.

  4. 04

    Testing & Review

    Validate workflows, permissions, reports and agreed requirements before go-live.

  5. 05

    Training & Handover

    Prepare users and administrators with practical training and relevant documentation.

  6. 06

    Go-Live & Support

    Assist deployment, address agreed issues and identify opportunities for improvement.

Project Governance Principles

How projects are kept on track

These principles apply across every engagement, whether the project is a focused enhancement or a multi-phase ERP implementation.

Discuss Your Requirements

  1. Defined Scope

    Modules, deliverables, responsibilities and exclusions are agreed before implementation starts.

  2. Communication

    Relevant stakeholders are kept informed of progress, decisions, risks and dependencies.

  3. Change Management

    Changes to requirements are documented and reviewed for their effect on scope, cost and timelines.

  4. Testing

    Key workflows and expected outputs are verified with designated client users.

  5. Data Care

    Data preparation, migration, access and handling requirements are agreed appropriately for the project.

  6. User Readiness

    Training and documentation are aligned to the solution actually deployed.

  7. Support Arrangements

    Support channels, service expectations and any continuing maintenance are agreed up front.

Support & Continuous Improvement

Support structured around the system delivered

Post-implementation support is structured around the system delivered and your requirements. The specific support scope and service levels are documented in the relevant proposal or agreement.

Support services
  • User guidance
  • Troubleshooting
  • Configuration adjustments
  • System maintenance
  • Documentation updates
  • Planned enhancements

Planning a system implementation?

Tell us about the system, the people involved and your timeline. We will outline how the project would be scoped, governed and supported.

Discuss Your Requirements